An alert and astute mockdocker sent me this link to the Mangroomer, a do it yourself back hair removal system. It makes me giggle.
But you know what doesn’t make me giggle? The fact that I still have not received my Shakeweight, even though it’s been 3 weeks since I ordered it, and even though I paid the $9.95 to get it shipped “express” which supposedly would take no more than 5-7 days.
So naturally, I called the Life-Hating People at ShakeWeight to inquire. The following conversation ensued:
Life Hating Person: Shakeweight can I help you.
Me: Yeah – I ordered on the 26th of August, and I haven’t received it yet.
LHP: It takes between 4-6 weeks to ship.
Me: But see, I paid for the express shipping.
LHP: What is your order number?
Me: (gives LHP order number)
LHP: Yeah, well, the response to the product has been overwhelming, so we’re really backlogged.
Me: That’s all well and good, and I am delighted for you, but that doesn’t change the fact that I paid for express shipping to avoid, you know, having to wait the 4-6 weeks.
LHP: Well, everything is really behind, due to the huge response.
Me: Okaaaaaay, so then when might I expect the product to be shipped?
LHP: In about 4-6 weeks.
Me: And will you be refunding my express shipping costs?
LHP: Well, we haven’t charged your credit card yet, because we haven’t shipped the shakeweight to you yet.
Me: So, when you guys DO get around to shipping it to me, do you intend to charge me for express shipping?
LHP: Well, that was how you ordered it.
Me: Right. I ordered it to be express-shipped in 5-7 days. It’s now 3 weeks later, and you’re telling me it hasn’t been shipped. So since we’re already past the point of it being express-shipped, I’m telling you that I no longer want to be CHARGED for express-shipment. Let me know if that logic makes sense to you.
LHP: Well, I guess I could adjust your order so that you’re charged only for regular shipping.
Me: Hey – you know what? That’s a great idea. Good job. Now then – if we change it to regular shipping, when do you expect that it might actually be shipped?
LHP: Well, we’re really behind. Probably 4-6 more weeks.
Me: Perfect.
Yeah. This is totally reminiscent of the Kinoki Foot Pad ordeal, which means that by the time the Shakeweight actually arrives, it’ll be available down the street at Walgreen’s.
Sigh.
Yeah, I don’t deal well with customer service over the phone…
I was all but screaming at an AT&T CSR the other night…
Conversation went something like this… but it repeated over and over again:
Me: You don’t send me my bill. So, I forget to pay it until you call me… and then you charge me a late fee. Please send me my bill.
CSR: Well, you could get it by email.
Me: We tried that. You STILL can’t manage to send it to me, like that either. Just send me a bill each month, and I will pay it.
CSR: What about text-2-pay billing?
Me: Yes, we tried that too… I really just want a bill. I don’t care how I get it. Just send it to me.
CSR: Well, you bill is available online to look at.
Me: Yes, I understand this. But, most companies will send you an actual bill before it is due, letting you know when it’s due and how much you should pay. Please send me a bill.
CSR: Well. Your bill shouldn’t arrive to your house any later than the 9th of each month.
Me: Isn’t my payment due on the 4th?
CSR: Yes, but it isn’t late until the 9th.
Me: Just send me a bill… I promise to pay it.
This went on for an hour and a half. For some reason AT&T cannot understand how/why to send a bill.
Ug.
My typical conversation with any “Customer Service” via phone has me asking to speak with someone I can understand.
The man groomer could also provide entertainment on those long flights by quietly getting rid of the bad combover on the guy three rows up while he sleeps.
Bob, you blew it for my next trip. Now the TSA will be all over me,
checking for my mangroomer.
I am still feeling like you should just buck up and pay for the express shipping since you ordered it that way. That poor company had no idea that they response would be so overwhelming and they would have to send out product in a timely fashion. Why are you being so difficult?
I had to contact Dell and they now have computers to do voice over for the barley able to speak English reps. Finally I could understand them. Only problem was the rep. had no idea how to help me.
Wow, DM, that’s a good solution. They must have gotten many a complaint on the outsourcing.
Do you think that back groomer leaves a stubbley-trimmed back hair look, or it’s a nice clean shave? My money is on the stubble. And if that’s the case, I think the hair is better. If you’re not gonna wax it off clean, it’s probably not worth it. That stubble would be like velcro on his shirts.
Thank goodness nobody pointed out my spelling error. Barely is what I meant.
DM, I know exactly what you’re talking about. I do work study in Information Technology here at school and I work for a woman from India.
oh, how i long for the scene from 40 year old virgin where
he’s getting his chest waxed!
then walking home later, bleeding!!
Mock-your phone conversations always crack me up!
I was watching Ellen today and found out why you can’t get your shakeweight. She had them on the show and gave one away to everyone in the audience. Maybe you should email Ellen and complain maybe she will send you one